Resident Services Manager

Rockford, IL

Full Time

Peterson Meadows - 6401 Newburg Rd

Manager/Supervisor

Start a meaningful career as a Resident Services Manager at Peterson Meadows, a Wesley Willows senior living community.

Make a difference in someone's life every day.
Join the Wesley Willows family, where your work is more than a job—it's a fulfilling journey of personal and professional growth, guided by strong ethics and a commitment to compassionate service.

Why Join Us?

Make an Impact: This is your opportunity to make a difference in the lives of others!
Competitive Pay: Salary ranges from $45,000 to $55,000 per year, plus credit for experience
Schedule: Full-time, 40 hours per week
Supportive Team: We value our team members just as much as the people we serve
Quick Hiring: Apply today and hear back within 48 hours

What You'll Do:

Build and maintain relationships with residents and families, review and resolve incident reports, follow up on care needs, coordinate therapy/Medicare stays, manage personal funds, and support move-ins.
Lead weekly Health & Wellness meetings, update the team on resident needs, and coordinate with doctors, families, and additional services.
Supervise and support Guest Services and Transportation staff, manage scheduling, cash handling, billing, and provide back-up coverage as needed.
Assist with hiring, training, and onboarding for all supported departments.
Coordinate in-home care and hospice services, maintain agency partnerships, and report changes in resident care.
Support marketing efforts, events, tours, mailings, and serve as backup for walk-ins and calls.
Assist Life Enrichment and Fitness staff, organize calendars and newsletters, manage budgets, petty cash, and volunteer onboarding.

What You'll Need:

Associate’s or Bachelor's degree in Healthcare Administration, Social Work, Gerontology, Human Services, Business Administration, Hospitality or Service Management, or a related field.
3-5 years' professional experience in Senior Living, Healthcare or Residential Services, Hospitality or customer-service focused operations with supervisory responsibilities.
An equivalent combination of training and experience.

Benefits Available to You:

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
403(b) Retirement Plan with Employer Match
Life/AD&D Insurance
Short- & Long-Term Disability
Accident, Critical Illness, and Hospital Indemnity Insurance
Mail Order Pharmacy
Telemedicine
Wellness Programs
Employee Assistance Program

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

Our Commitment to Health & Safety The wellbeing of our residents and team members is our top priority. To help keep everyone safe, we ask all team members to receive a yearly flu shot (with medical and religious exemptions available). While we do not require the COVID-19 vaccine for employment, we do collect vaccination status in accordance with health guidelines. This helps us keep our community informed, safe, and prepared.

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Come join us and be part of the Wesley Willows Longevity Communities Experience!

Resident Services Manager

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